Realtime Chat Operators by UNMETERED.IO

Product Information

SHARED
SERVICE LEVEL
1
LANGUAGE(S)
48
OPERATING HOURS
C$1000
PER MONTH

Broad Range of Solutions : Customer Service Emails & Tickets, Order & Request Processing, Appointment Setting, Message Taking, Technical Support, Email / Ticket to Data Entry/Processing, Payment Verification & more ...

Telephone operators to process requests from respondents to your organization : the benefits of having specialized staff without the paperwork

  • Will Do : Inbound Telephone Support / Call & Respond to Calls per Instructions
  • Won't Do : Outbound Calling, Email / Ticket Support nor Live Chat Support
  • How to Get Sarted : Prepare an Instruction Document with eMail & Ticketing System credentials and instructions required to complete usual request flows ; ticket or email requests are generated for out-of-scope inqueries.
Our objective is to give your customers a positive view of your brand, providing you with repeat business, brand loyalty and increased sales. A professional consistent inbound telephone point of contact and call direction creates a satisfied and loyal customer base, and a satisfied customer service base sets you apart from your competitors. Regardless of what industry you're inโ€”Beauty Products, eCommerce, Healthcare, Consumer Packaged Goods or if you need a specialty service like Direct Response, Rapid Response. Our goal is the same: to represent your brand as if it were our own. Our full range of inbound contact center services will help you increase sales, retain customers and create brand loyalty.

Features & Standards

Professional representatives who consider themselves an extension of your client care team, supporting your business-to-business (B2B) or business-to-consumer (B2C) operations

Forward-thinking ACE operators take an interest in what they're doing to intuitively complete tasks cost-effectively. Without the un-constructive sugar coating wasting time and resources : your prospective and current members will receive resolution to their queries as proficiently as practical; a model for a more efficient tomorrow ... proficient service today!

Articulate, Compassionate & Enlightened operators provide ...

  •   Client Care including customer service and support, customer request completion, registration & enrolment assistance and technical support help desk ; operators process transactions on your management interfaces
  •   Order Management including product questions, ordering & fulfillment, billing inquiries and merchandise returns
  •   Sales Support including replying to quote and estimate requests according to self-serve automated utilities & tools

Business Process Outsourcing

We become an extension of your organization as your customer care department; adding agents to your organization without complex tax forms is literally this easy. UNMETERED.IO is a powerful tool kit!

No Term Contracts, Stay for Results!

Everything you need to manage your outsourced support services is available self-serve through our ClientArea ; from phone numbers to IVR management : your own managed voice services at your fingertips!

UNMETERED : More than Just a Brand

UNMETERED.IO is a set of values, principles and policies carefully engineered for the most efficient service imaginable; no wasted spending means no unnecessary passed-on costs!

Unmatched Globalized Scalability

Partner facilities in Manila [Philippines], Karachi [Pakistan] and Dhaka [Bangladesh] : our operators search, relay and operate your company's web-based management interfaces to UNMETERED.IO's standards.

We're Online!

Operators are ready to answer your questions!

Want someone in particular? These operators are available now.

Would you like to reference your name?

Sorry we're unable to chat with you right now, would you like to leave us a message?

How Did We Do?